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Privacy Policy for Cloud Phone System Service

This Privacy Policy describes how AussieNBN, we collects, uses, and discloses your information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the “Act”) in connection with your use of our website ([website address]) and the cloud phone system services we offer (collectively, the “Services”).

Information We Collect:

We collect the following information about you:

  • Information you provide directly to us: This includes information you provide when you:
    • Register for an account on our website.
    • Use the Services, such as making calls, sending texts, or managing voicemail.
    • Contact us for support or information.
  • Information collected automatically: This includes information automatically collected about your use of the Services, such as:
    • Device information, such as your IP address, device type, and operating system.
    • Usage data, such as the date and time you use the Services, the features you use, and the duration of your calls.
    • Call detail records, including the phone numbers involved in the call, the date and time of the call, and the duration of the call.

How We Use Your Information:

We use your information for the following purposes, which are aligned with the APPs:

  • To provide, operate, and maintain the Services (APP 3.1).
  • To process your requests and transactions (APP 3.1).
  • To send you important information about the Services, including changes to our terms, conditions, and policies (APP 3.1 & 3.2).
  • To personalize your experience with the Services (APP 3.1).
  • To improve the Services and develop new features and functionalities (APP 3.1).
  • To comply with legal and regulatory requirements (APP 3.5).

Sharing Your Information:

We may disclose your information to the following third parties, but only where it is necessary to fulfil the purposes outlined above and in accordance with the APPs:

  • Service providers who help us operate and maintain the Services (APP 3.1 & 3.6).
  • Third-party applications that you connect to your account, with your consent (APP 3.1 & 3.4).
  • Law enforcement or other government agencies, as required by law or a court order (APP 3.5).

We will not sell or rent your information to any third party.

Data Retention:

We will retain your information for as long as necessary to provide the Services, comply with legal and regulatory requirements, or resolve disputes (APP 7).

Your Choices:

You have the following choices regarding your information:

  • You can access, update, or delete your information by contacting us (APP 10.1).
  • You can opt out of receiving marketing communications from us (APP 11.1).

Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction, in accordance with APP 12.

Children’s Privacy:

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 (APP 13.1). If you are a parent or guardian and you believe your child has provided us with personal information, please contact us (APP 13.2).

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website (APP 12.2). You are advised to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions about this Privacy Policy or your rights under the Act, please contact us at [email address] or [phone number].

Please note: This is a sample Privacy Policy and may need to be modified to comply with specific industry codes or your specific business practices. You should consult with an attorney to ensure that your Privacy Policy is compliant with all applicable laws and regulations.